Refund Policy

FileUploadForm Pro costs $6.99 a month or $49 a year. We want you to be happy paying for it, so this policy is short and simple. It forms part of our Terms of Service.

Cancel any time

You can cancel your subscription whenever you like, from Billing in your dashboard. You keep Pro until the end of the period you've already paid for, then your account moves to the Free plan. Nothing is deleted: your upload pages, settings and the files in your Google Drive stay where they are.

14-day money-back guarantee

• First payment: if Pro isn't right for you, ask for a refund within 14 days of your first payment (monthly or yearly) and we'll refund it in full.
• Yearly renewals: forgot to cancel? Ask within 14 days of a yearly renewal and we'll refund it in full.
• Billing mistakes: duplicate charges or charges after you cancelled are always refunded.

Other payments, such as monthly renewals or partly used periods, aren't refunded, but you can cancel at any time so you aren't charged again.

How to ask for a refund

Email hello@fileuploadform.com from the address you use with FileUploadForm, and include your order number from the Paddle receipt if you have it. We reply within two business days and process approved refunds within five business days, back to the original payment method. Your bank or card issuer may take a few more days to show it.

When a refund is issued, the subscription is cancelled and the account moves to the Free plan.

Free plan

The Free plan has no charges, so there's nothing to refund.

Questions

If something about a charge looks wrong, please email us before opening a dispute. It's usually the fastest way to sort it out.